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Tag Archives: customer loyalty

A Conversation with Jay Pond, Mr. Transmission Franchisee

A Conversation with Jay Pond, Mr. Transmission Franchisee

A Mr. Transmission Franchisee Reveals How He Achieved His Success How long have you worked with Mr. Transmission?
33 years. I started working there in May 1984. What did you do before coming to Mr. Transmission?
I graduated Mississippi College with a Bachelor of Science degree in Business Administration and Marketing. I then spent my first two years out of college working at a Sherwin Williams store, before being offered a manager position with Mr. Transmission in Jackson in May of 1984. After spending 10 years as Center Manager, I bought the Mr. Transmission store when the previous owner retired. I’ll never forget that moment. It was what I had been working toward for years, and I’ve never looked back. Why did you decide to work at Mr. Transmission and then purchas

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Mr. Transmission Customer Loyalty

Mr. Transmission Customer Loyalty

Customer loyalty can be elusive for the average small business owner, and many entrepreneurs struggle to find the secret formula that makes customers want to come back to their business. Jason Kuriger is certainly not among that group. After just four years, Jason’s Mr. Transmission store has become a fixture in his community, and he has a reputation for integrity, honesty and caring that brings people back to his store. According to Jason’s most recent estimates, somewhere between 70 and 80 percent of his customers are repeat visitors, and he makes sure each one feels as though they were the most valued individual in the state of Illinois. Jason entered the automotive industry in 1991, working at a car dealership’s parts and service office. After several years of being in that role and moving ... read more

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