The spirit of the holiday season is about more than presents, food and family. The holidays are also a time when we help those who are less fortunate than us. This time of year can be an especially difficult time for families with low incomes or those reeling from a sudden turn in their fortunes. When the holiday spirit moves you to help, it can pay to listen. Mr. Transmission/Milex franchisee Ronnie Weiss has been doing exactly that for more than 25 years. Ronnie has become a fixture in the Houston community not just for his automotive expertise, but for his generous spirit toward his neighbors. He recently assisted a local horse trainer with transmission repairs on her car after health and financial difficulties left her unable to work and pay for the service. We caught up with him ... read more
In order to earn a customer service award, you have to do more than deliver exactly what the customer needs, when they need it. You must go above and beyond the norm to offer an experience unlike any other for each person that enters the store. That’s why this month, we’re highlighting Chris Robinson, owner of the Mr. Transmission/Milex Complete Auto Care in Sycamore, IL. Earlier this year, his location was ranked as the best automotive shop in his area by the Northern Star student newspaper of Northern Illinois University. Chris started his career doing vehicle repairs in automotive dealerships after he graduated high school. He gained experience with several dealerships and out-of-market shops, and also worked at the Chicago branch of AAA. He said this early experience helped him gain an understanding of what would improve the cus ... read more
Damage to your car begins accumulating the moment you drive it off the lot. We all know this, but there are ways to speed up this damage without even realizing it, setting yourself up for some hefty repair bills in the future. Unfortunately, many of the following are common habits, and Milex Complete Auto Care technicians see drivers unwittingly shortening the lives of their cars every day. Here are some of the worst habits we’ve seen, and how you can turn them around to prevent damage to your car. Driving Habit: Letting gas get too low The temptation to drive with a low gas level is pervasive. After all, who wants to take time out of their day to fuel up, or spend the money to do it? Unfortunately, letting your gas level get too low can damage your car in the long term. Here’s why: Over time, sediment can build up in the bottom of your fuel tank. This ... read more
In late August, southern Texas was pelted with heavy rains, storm surges and high winds, which devastated property in much of the area. Stories are still surfacing of the damage wreaked by Hurricane Harvey, and many experts estimate it will take at least a year for the area to return to normal. Gordon and Carolyn Ricossa and their employees of the Mr. Transmission & Milex Complete Auto Care in Beaumont, TX, found themselves in the thick of the storm with very little in the way of preparation. When Hurricane Harvey first hit the area, Gordon sent all the technicians home to wait it out in safety. That would be the last time they would be able to reach the store for 10 days. The Beaumont store was fortunate to avoid flooding, but all of the roads leading to the shop were closed due to high water for more than week. Once Gordon, Carolyn and their technicians could rea ... read more
A Mr. Transmission Franchisee Reveals How He Achieved His Success How long have you worked with Mr. Transmission?
33 years. I started working there in May 1984. What did you do before coming to Mr. Transmission?
I graduated Mississippi College with a Bachelor of Science degree in Business Administration and Marketing. I then spent my first two years out of college working at a Sherwin Williams store, before being offered a manager position with Mr. Transmission in Jackson in May of 1984. After spending 10 years as Center Manager, I bought the Mr. Transmission store when the previous owner retired. I’ll never forget that moment. It was what I had been working toward for years, and I’ve never looked back. Why did you decide to work at Mr. Transmission and then purchas ... read more
Customer loyalty can be elusive for the average small business owner, and many entrepreneurs struggle to find the secret formula that makes customers want to come back to their business. Jason Kuriger is certainly not among that group. After just four years, Jason’s Mr. Transmission store has become a fixture in his community, and he has a reputation for integrity, honesty and caring that brings people back to his store. According to Jason’s most recent estimates, somewhere between 70 and 80 percent of his customers are repeat visitors, and he makes sure each one feels as though they were the most valued individual in the state of Illinois. Jason entered the automotive industry in 1991, working at a car dealership’s parts and service office. After several years of being in that role and moving ... read more
Jay Pond, Mr. Transmission franchisee in Jackson, MS was recently honored for his contributions to franchising and recognized by the International Franchise Association (IFA) with its annual Franchisee of the Year Award. Pond, who has been Mr. Transmission franchisee for the past 30 years, is also a 2-time Franchisee of the year award winner; recognized by his peers for his outstanding performance and contributions as a franchisee to help develop and grow the Mr. Transmission brand and franchising The Franchisee of the Year Award is a major portion of the IFA’s Public Affairs Conference. This annual conference brings hundreds of franchise business leaders together in Washington, D.C. to discuss important topics regarding franchising with lawmakers on Capitol Hill. Jay is a positive role model and mentor for the entire Mr. Transmission system. Jay has been the recipient of the Award of Excellence for the past 14 years which is a reflectio ... read more
Mr. Transmission Ranked among Franchise Elite in Entrepreneur’s Prestigious Annual Franchise 500® Moran Family of Brands’, Mr. Transmission, recognized as leader in the automotive aftermarket and franchise industries Midlothian, Ill. – Mr. Transmission was recently ranked in Entrepreneur magazine’s Franchise 500®, the world’s first, best and most comprehensive franchise ranking. Recognized by entrepreneurs and franchisors as a top competitive tool of measurement, the Franchise 500® ranks Mr. Transmission at 478 out of 500 for its exceptional performance in areas including financial strength and stability, growth rate, and system size. “In 2013, we gained strength and momentum as the automotive industry continued to improve and gain traction,” said Barbara Moran, CEO of Moran Family of Brands, parent company of Mr. Transmission and several other automotive aftermarket brands such as Milex Complete Auto Care and Alta Mere. “Being recogni ... read more
The worst of winter is over and spring is quickly approaching. As a driver, you went through a lot this winter. Hopefully, you didn’t get stuck in the snow. Still, with the prospect of any more of the white stuff becoming less likely, it’s time to prepare for the coming spring and summer months. Before you do that, however, you should remember that winter can be a harsh season for vehicles of all makes and models. Before the spring starts, it may be time to do some quick maintenance to deal with the effects of those cold months. The professionals at Mr. Transmission would like to offer some general tips to get your car ready for spring. Clean-up time When driving during winter, you have to remember that the very materials used to let you drive on the road can and will damage your vehicle. Rock salts and other anti-freezing minerals can be corrosive to your vehicle over time. Even though they eventually slide off during the spring months, not taking the most basic me ... read more
We’re in the middle of winter, and so snow storms are a common sight. Sometimes, it’s just flurries slowly drifting onto the roads. Other times, it’s a whiteout that covers the roads in snow and makes it impossible to drive any faster that 5 mph In some cases, you may even get stuck on the roads if you drive out there. You want to do as much as possible to avoid getting caught off guard, and prevent yourself from getting hypothermia or frostbite among other conditions. The professionals at Mr. Transmission would like to offer some advice if you have to drive out on the roads during a blizzard. However, the first piece of advice they would like to share is this: Do not drive out there unless it’s absolutely necessary. What to do before In the event that your travels will cause you to be in the midst of a snowstorm, planning ahead is essential. If you can, plan your work day and driving time s ... read more